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AirCTRL™ - Frequently Asked Questions

Frequently asked questions about our core managed IT service.

How do you patch network and server?

With AirCtrl, we schedule a maintenance window with you, download the appropriate patches, confirm backups of devices, patch, reboot, and confirm that the device came back up. The whole process can take an hour, so we work with you to determine the least impactful time for patching. 

On network devices (Cisco, Palo Alto, Fortinet, etc.) and servers on VMware or other subscription support plans, please maintain an active support subscription so that we can download the latest patches. We cannot download the patch and patch your server with VMware unless you have an active subscription. With almost all network vendors, it is the same process. License plans such as Cisco SmartNet, Fortinet FortiGuard, etc., often include some support. 

People working on incident response

How do you patch in AirCTRL Workstation?

We automatically patch any OS or common 3rd party vulnerabilities (Chrome, Firefox, Java, Adobe Reader, etc.) in our patch management system every day. Your workstation may require a reboot for the patch to apply. If this is the case, your machine will take the patch on its next reboot. 

Should I leave my systems running or shut them down at the end of the business day? 

Leave your systems on at night. Our patch management automation runs overnight, so please leave your computers turned on so that we can patch them against the latest vulnerabilities. 

What are the system requirements for AirCTRL?

PC 

  • Currently supported and updated version of Windows 
  • Core i5 3000 processor or greater 
  • 8 GB RAM or more (16 GB is recommended) 
  • 7200 RPM HDD or faster (SSD = way better and highly recommended) 
  • 2.0 Mbps upload or greater (if backup is needed) 

Mac 

  • Currently supported and updated version of macOS 
  • Core i5 3000 processor or greater 
  • 8 GB RAM or more (16 GB is recommended) 
  • 7200 RPM HDD or faster (SSD = way better and highly recommended) 
  • 20 Mbps upload or greater (if backup is needed) 

Server 

  • True server build (no workstations running a server OS) 
  • Currently supported version of Windows Server 
  • Most Linux server distros (call us to talk to an engineer) 
  • 16 GB RAM (unused) 
  • Xeon E3-12 series and above processors 
  • 2.0 Mbps upload or greater (if backup is needed)

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