Industries / Auto Dealerships

Auto Dealerships

Cybersecurity and IT solutions to protect auto dealerships and maintain FTC Safeguards Rule compliance.

Is Your Dealership Prepared for the FTC Rule Changes?

Recent changes to an important Federal Trade Commission (FTC) Rule makes auto dealership cybersecurity even more critical. Protecting customer information is at the core of the FTC Standards for Safeguarding Customer Information – aka the Safeguards Rule. The FTC amended the 2003 Rule in 2021 to keep pace with current technology. The revised Rule provides updated, concrete guidance for businesses and requires companies covered by the Rule to implement important security measures to keep customer data secure. Airiam can assist your dealership with compliance. Here’s what you need to know. 

Is My Dealership Required to Comply with The Safeguards Rule?

According to Section 314.1(b), your dealership is considered a financial institution if it’s engaged in financial activity or incidental to such financial activity. If your business is subject to the FTC’s jurisdiction and isn’t subject to the enforcement authority of another regulator under section 505 of the Gramm-Leach-Bliley Act, 15 USC § 6805, the answer is probably yes. 

The Rule defines a financial institution broadly and bases it on the types of activities your business undertakes. In addition to the list of businesses already deemed financial institutions, the 2021 amendments to the Rule adds a new category – finders. If your dealership brings together buyers and sellers and the parties negotiate and consummate the transaction, the dealership is considered a finder. 

What Actions Should We Take to be Compliant?

The Safeguards Rule requires your dealership to develop, implement, and maintain a written information security program with administrative, technical, and physical safeguards designed to protect your customers’ information. Dealerships that don’t comply by December 2022 face up to $46,517 per consent order violation. The FTC can take an expansive view of a violation, depending on the circumstances, particularly if there are issues involving multiple customer records. 

The three main objectives of your information security plan are: 

  • Ensuring the security and confidentiality of customer information; 
  • Protecting against anticipated threats or hazards to the security or integrity of that information; and 
  • Protecting against unauthorized access to that information that could substantially harm or inconvenience to any customer. 

Customer information refers to any record containing nonpublic personal information about a financial institution customer, whether in paper, electronic, or another form, that you or your affiliates handle or maintain. 

The size and complexity of your dealership, the nature and scope of your activities, and the type of data and information you collect will determine what must be included in your information security program.  

Nine Elements of The Safeguards Rule

The Safeguards Rule identifies nine elements that your dealership’s information security program must include. Airiam has solutions to help with all or any combination of your dealership’s needs to ensure compliance. 

The components of the Rule and Airiam’s solution to meet the requirements involve:

1. Designating a qualified Individual to implement and supervise your company’s information security program. The Qualified Individual can be an employee of your company, or a senior team member can work with an affiliate or service provider like Airiam.  

2. Conducting a risk assessment. Your risk assessment must be written and include criteria for evaluating those risks and threats. Because the risks to information constantly morph and mutate, the Safeguards Rule requires dealerships to conduct periodic reassessments as operations change, and new threats emerge. Airiam’s AirAudit is a comprehensive testing and auditing solution to test your systems for threats. 

3. Designing and implementing safeguards to control risks identified through your risk assessment. Requirements include: 

With Airiam AirCTRL, our experts provide all your IT services with IT Managed Services (MSP). We’ll be your team to keep your dealership in compliance and make sure servers, networks, and workstations are up and running so you can focus on running your business. 

4. Regularly monitoring and testing the effectiveness of your safeguards either through continuous monitoring of your system or annual penetration testing, as well as vulnerability assessments.  AirAudit keeps dangerous vulnerabilities in check to ensure your systems aren’t vulnerable to attack. When your organization takes the opportunity to see your security posture through the eyes of your most significant threat, you prevent them from taking over your infrastructure. Our expert auditing helps you discover exploitable flaws in your security through our vulnerability scanning, assessment, ransomware simulation, and penetration testing options. 

5. Training your staff. Your dealership’s security program is only as effective as its least vigilant staff member, and it’s critical to train your team to spot risks and safeguard customer data. 

6. Monitoring your service providers. Your contracts must spell out your security expectations, build ways to monitor your service provider’s work and provide periodic reassessments of their suitability for the job. Airiam will work with your dealership to cover all the bases, so your contracts with us are compliant. 

7. Keeping your information security program current. Security requirements change, and security programs must be flexible enough to accommodate necessary modifications. Airiam offers support services for IT management, monitoring, and cybersecurity, bundled for complete infrastructure management. AirScape provides everything a user needs for MSP and MSSP. AirAssure is a cybersecurity insurance tool set to keep your business compliant.  

8. Creating a written incident response plan that includes: 

Should you experience a breach, Airiam AirRescue can help you get your business back up and running and protect your infrastructure from future attacks. And to prevent attacks, AirGuard managed detection and response protects your business with bundled cybersecurity and IT services. 

9. Requiring your Qualified Individual to report to your Board of Directors or governing body in writing, at least annually. If your dealership doesn’t have a Board or equivalent, the report must go to a senior officer responsible for your information security program. 

The report should address: 

Airiam will assist with all your reporting requirements based on the AirProducts your dealership requires to stay compliant.  

Don’t wait to protect your dealership and your customers from cybercrime. 

The importance of cybersecurity goes beyond the Rule. Cyber incidents like ransomware or data breaches can cause bring a dealership’s computers offline, making business-as-usual impossible. If a customer’s data is breached, they could be at risk for identity theft and other scams.

December will be here before you know it. You can learn more about the Safeguards Rule and general guidance on data security on the FTC’s website. Reach out to Airiam with your compliance questions and learn how our suite of products and expert team can protect your business. We are offering a free assessment of auto dealerships as a starting point.